Help article on the platform

• Getting Started
  • App Installation
  • Introduction to the Platform
  • Top Navigation
• Assets
  • Asset Overview
    • Machine Comparison Via Table Filter, Status and KPIs
    • Asset Authorization Management
  • Asset Detail
    • Create New Asset
    • Edit Asset
    • Metadata and Documents
    • Export Data of an Asset
    • Actions
  • Connect Gateway to Asset via QR Code
  • Digital Twin
    • Adjust your CAD model
    • Navigation of 3D scene
    • Render Images of the Digital Twin
    • Hotspots on Your Digital Twin
    • QR-Codes on 3D-Model
• Gateway Management
  • Gateway Overview
    • Authorizations of Roles on Gateways
  • Gateway Details
    • Edit Gateway
    • Connected Assets
      • Delete Connector
      • Show Connector Logs
    • Configuration of the Gateway Connections
      • Ethernet Configuration
      • Wifi Configuration
      • SIM Connection
  • Remote Commissioning of Industrial IoT Edge Gateways
  • Moving a Gateway to Other Accounts
  • Delete a Gateway
  • Datacollection - Connectors
    • OPC-UA
    • Modbus TCP
    • Siemens S7
    • GNSS Connector - Global Navigation Satellite System
    • Custom Connector for Own Protocols / Sensor Technology
    • Offline Configuration of Connectors
    • Establishing a VPN Connection to a Gateway
      • Layer 2 VPN Connections: Limitations and Troubleshooting
  • Custom Container
    • Container
  • Terminal
  • Test RPC Call (internal)
• Data and Data Streams
  • Real Time Datastreams
    • Create New Data Streams via Collect Data
      • Different Connectors
    • Edit Data Streams
      • Real-Time Calculations of Individual Data Streams
    • Grouping of Data Streams
    • Visualization of a Data Stream
    • How to Simulate Data of a Data Stream
  • Data Stream Visualization and Commenting
    • Synchronisation of Data Stream Configuration (offline-configuration)
    • Metrics of a Data Stream
      • Alerts and Reporting at Data Streams
      • KPIs and Metrics of a Data Stream
  • Dashboards
    • Create new Dashboard
    • Dashboards Detail Page
    • Edit Dashboards and Widgets
    • Add Dashboard-Widgets
  • Optimization Explorer - Alarm Recording and Analysis
    • Preparation for Displaying Error Messages in the Optimization Explorer
      • Create Error Data Stream on Asset
    • OPC UA Alarming
    • Detail Page of the Optimization Explorer
  • Reports
    • Create Reports and Edit Sending Details
    • Layout of Report
    • Fill your Report with Data
    • Send Test Reports
• Feedback Center & Support
  • Report a Problem
  • Request a Feature
  • See Your Requests
    • Ticket Details
  • Request for Help
  • Support Levels (Service Level Agreement)
  • Who Solves Which Issues?
  • Integration to Ticket Systems
• Translations
  • Language Customization and Multilingual Asset Data
    • Translate Assets and Associated Data
    • Translating Individual Attributes
• Accountmanagement
  • Accounts Details
  • Account Users
    • Change User Data
    • Remove User From an Account
    • User-Tags
  • Account Roles & Permissions
    • Permissions of Roles
    • Create, Edit and Delete Roles
    • Edit User Roles
  • Subaccounts
    • Create a Subaccount
  • Account Design & Branding
    • Account Design on Desktop
    • Account Design on Mobile - Smartphones and Tablets
    • Setup Own Domain (DNS) and Mailserver (SMTP)
      • Setup Own Mailserver (SMTP or API sendgrid Azure)
• Personal Account & Security
  • Overview of Your User Account
    • Change Password
    • Reset User Password
  • Single-Sign-On (SSO) and Multi-Factor-Authentification (MFA)
  • Notification Settings
    • Notification Channels
    • Notification Times
    • User Notification Logs
• API
  • API Authentication
  • Query Data via the API
  • E-Mail API Integration (SendGrid Microsoft Azure)
• Help Center
  • How to Create Help Center Articles
  • Your Help Center in Your Design
• Downloads
  • IPC / Gateway Instructions